{"id":90096,"date":"2024-02-29T11:53:10","date_gmt":"2024-02-29T04:53:10","guid":{"rendered":"https:\/\/deepublishstore.com\/blog\/?p=90096"},"modified":"2024-02-29T11:53:10","modified_gmt":"2024-02-29T04:53:10","slug":"perbedaan-customer-service-dan-customer-relation-officer","status":"publish","type":"post","link":"https:\/\/deepublishstore.com\/blog\/pojok-reseller\/perbedaan-customer-service-dan-customer-relation-officer\/","title":{"rendered":"Perbedaan Customer Service Dan Customer Relation Officer"},"content":{"rendered":"\n<p>Kamu pasti tidak asing dengan istilah customer service atau CS bukan? Terutama buat kamu bekerja di dunia marketing. Atau buat kamu yang suka bertanya tentang informasi tentang produk tertentu, biasanya kamu akan berhadapan dengan CS. <\/p>\n\n\n\n<p>Selain <em>customer service<\/em>, ada yang disebut dengan <em>customer relation officer<\/em>. Buat kamu yang masih bingung membedakan diantara keduanya, berikut ulasan artikelnya.<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Daftar Isi<\/p>\n<label for=\"ez-toc-cssicon-toggle-item-69fa32e813c5d\" class=\"ez-toc-cssicon-toggle-label\"><span class=\"ez-toc-cssicon\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input type=\"checkbox\"  id=\"ez-toc-cssicon-toggle-item-69fa32e813c5d\"  aria-label=\"Toggle\" \/><nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/deepublishstore.com\/blog\/pojok-reseller\/perbedaan-customer-service-dan-customer-relation-officer\/#Pengertian_Customer_Service_Dan_Customer_Relation_Officer\" >Pengertian Customer Service Dan Customer Relation Officer&nbsp;<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/deepublishstore.com\/blog\/pojok-reseller\/perbedaan-customer-service-dan-customer-relation-officer\/#1_Pengertian_Customer_Service\" >1. Pengertian Customer Service&nbsp;<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/deepublishstore.com\/blog\/pojok-reseller\/perbedaan-customer-service-dan-customer-relation-officer\/#2_Pengertian_Customer_Relation_Officer\" >2. Pengertian Customer Relation Officer&nbsp;<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/deepublishstore.com\/blog\/pojok-reseller\/perbedaan-customer-service-dan-customer-relation-officer\/#Perbedaan_Keduanya_Customer_Service_Dan_Customer_Relation_Officer\" >Perbedaan Keduanya Customer Service Dan Customer Relation Officer&nbsp;<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/deepublishstore.com\/blog\/pojok-reseller\/perbedaan-customer-service-dan-customer-relation-officer\/#1_Fokus\" >1. Fokus<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/deepublishstore.com\/blog\/pojok-reseller\/perbedaan-customer-service-dan-customer-relation-officer\/#2_Sifat_proaktif_dan_reaktif\" >2. Sifat proaktif dan reaktif<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/deepublishstore.com\/blog\/pojok-reseller\/perbedaan-customer-service-dan-customer-relation-officer\/#3_Konsep\" >3. Konsep&nbsp;<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/deepublishstore.com\/blog\/pojok-reseller\/perbedaan-customer-service-dan-customer-relation-officer\/#Skill_Tugas_yang_perlu_dimiliki_oleh_CS_dan_Customer_Relation_Officer\" >Skill &amp; Tugas yang perlu dimiliki oleh CS dan Customer Relation Officer&nbsp;<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Pengertian_Customer_Service_Dan_Customer_Relation_Officer\"><\/span><strong>Pengertian Customer Service Dan Customer Relation Officer&nbsp;<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Jika kamu menjalankan sebuah usaha bisnis, atau mungkin bekerja di sebuah perusahaan di bagian marketing. Maka penting sekali memahami dua istilah ini. Berikut adalah penjelasan singkat tentang <em>customer service<\/em> dan <em>customer relation officer<\/em>.\u00a0<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"1_Pengertian_Customer_Service\"><\/span>1. Pengertian Customer Service&nbsp;<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p><em>Customer Service<\/em> atau CS adalah departemen yang fokus kerjanya menitik beratkan pada melayani pelanggan. Dimana seorang CS harus bisa memenuhi kepuasan dan kebutuhan pelanggan. Tidak selalu memenuhi dalam bentuk barang. Tetapi pemenuhan terkait pertanyaan yang mereka tanyakan di jawab dan dilayani dengan ramah, sopan dan diberi informasi yang lengkap.&nbsp;<\/p>\n\n\n\n<p><em>Customer Service<\/em> bentuknya departemen, maka sudah pasti didalamnya ada banyak individu sebagai penggerak. DImana sarana komunikasi yang digunakan tidak melalui secara telepon, tetapi juga bisa lewat email, pesan teks, obrolan, pesan masuk di sosial media dan masih banyak lainnya.&nbsp;<\/p>\n\n\n\n<p>Prinsip kerja seorang <em>customer service<\/em> adalah membantu menjawab, menyelesaikan masalah dan menangani keluhan pelanggan secara profesional, efektif dan efisien.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"2_Pengertian_Customer_Relation_Officer\"><\/span>2. Pengertian Customer Relation Officer&nbsp;<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Jika sebelumnya sudah kita ulas pengertian <em>customer service<\/em>, maka ada juga yang disebut dengan customer relation officer. <em>Customer relation officer<\/em> lebih menekankan pada sosok orangnya. Jika CS lebih tindakannya, sementara customer relation officer lebih pada user yang menangani keluhan, pertanyaan dan kekhawatiran dari piara customer di sebuah perusahaan.\u00a0<\/p>\n\n\n\n<p>Tugas dari <em>customer relation officer<\/em> sama dengan CS. Yaitu menjalin hubungan para pelanggan, publik hingga ke para investor maupun para stakeholder yang berkecimpung dalam dunia bisnis.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Perbedaan_Keduanya_Customer_Service_Dan_Customer_Relation_Officer\"><\/span><strong>Perbedaan Keduanya Customer Service Dan Customer Relation Officer&nbsp;<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Dari pembahasan di atas, sudha kita singgung perbedaan antara customer relationship officer dengan customer service bukan? Ternyata ada beberapa perbedaan lain yang membedakan keduanya. Diantaranya sebagai berikut.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"1_Fokus\"><\/span>1. Fokus<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Customer service bertugas untuk menghadapi komplain, keluhan dari pelanggan. Caranya pun sederhana, dengan menjawab dan menyelesaikan masalah mereka. Mungkin pekerjaan terasa mudah. Tetapi berat loh. Karena kamu dituntut untuk dimaki-maki, namun kamu harus tetap sabar menghadapi keluhan para klien.&nbsp;<\/p>\n\n\n\n<p>Sementara customer relationship officer bertugas untuk membangun dan menjaga hubungan baik kepada pelanggan, sehingga dapat menciptakan customer satisfaction dan customer loyalty. Ketika konsumen sudah loyal, produk atau penawaran yang kita tawarkan akan mudah diterima. Karena konsumen sudah percaya dengan produk kita.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"2_Sifat_proaktif_dan_reaktif\"><\/span>2. Sifat proaktif dan reaktif<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Perbedaan kedua diantara keduanya terlihat dari sifatnya. Sifat dari customer relations adalah proaktif dengan cara-cara seperti menyelesaikan masalah yang terjadi pada pelanggannya. Jika diperhatikan, cara customer relation membangun hubungan dengan konsumen berdasarkan feedback dari CS.<\/p>\n\n\n\n<p>Sementara sifat customer relations bersifat reaktif. Jadi yang dimaksud dengan reaktif adalah upaya CS untuk membantu menyelesaikan masalah konsumen di waktu saat itu juga (<em>real time<\/em>). Cara ini dilakukan untuk memberikan hubungan yang positif.&nbsp;<\/p>\n\n\n\n<p>Baca juga: <a href=\"https:\/\/deepublishstore.com\/blog\/komplain-pelanggan\/\">7 Contoh dan Cara Menangani Komplain Pelanggan yang Baik<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"3_Konsep\"><\/span>3. Konsep&nbsp;<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Dari segi konsep, keduanya juga berbeda. Dari segi konsep <em>Customer service relations<\/em> menurut pada cara berinteraksi dalam menjalankan usaha bisnis. Dimana <em>customer service<\/em> ini sebatas profesi yang disandang oleh user. Sementara istilah customer service lebih sikap individu dalam menghadapi pelanggan\/konsumen yang datang menghubungi tim support, terkait dengan keluhan, pertanyaan yang mereka temukan.\u00a0<\/p>\n\n\n\n<p>Itulah perbedaan antara <em>customer service relation<\/em> dan <em>customer service<\/em>. Jika ditegaskan lagi, maka <em>customer relation<\/em> menitik beratkan pada pelayanan yang diberikan kepada konsumen, untuk membantu permasalahan mereka. Sementara <em>customer relation<\/em> menekankan pada membangun hubungan yang baik dengan pelanggan.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Skill_Tugas_yang_perlu_dimiliki_oleh_CS_dan_Customer_Relation_Officer\"><\/span><strong>Skill &amp; Tugas yang perlu dimiliki oleh CS dan Customer Relation Officer&nbsp;<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Tampaknya mengetahui pengertian dan perbedaan di atas rasanya kurang lengkap. Barangkali kamu salah satu yang memiliki ketertarikan bekerja di bagian ini? Jika kamu tertarik bekerja di bagian ini, maka pastikan terlebih kamu siap dengan tugas dan tanggung jawab yang akan jalankan. Lalu apa saja sih pekerjaannya? Sebagai berikut:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Penghubung <em>customer<\/em> dan <em>customer survey\u00a0<\/em><\/li>\n\n\n\n<li>Memahami klien<\/li>\n\n\n\n<li>Melakukan <em>follow up<\/em> customer pasif\u00a0<\/li>\n\n\n\n<li>Melakukan <em>follow up<\/em> jika ada komplain\u00a0<\/li>\n\n\n\n<li>Berkomunikasi dengan internal perusahaan<\/li>\n\n\n\n<li>Menyelidiki masalah terkait kepuasan konsumen&nbsp;<\/li>\n\n\n\n<li>Menyelidiki masalah terkait kepuasan konsumen&nbsp;<\/li>\n\n\n\n<li>Memantau kompetitor<\/li>\n\n\n\n<li>Meningkatkan hubungan dengan investor&nbsp;<\/li>\n<\/ol>\n\n\n\n<p>Melihat beberapa tugas dan tanggung jawab di atas, apakah kamu semakin ingin bekerja di bagian ini? Adapun yang perlu dipersiapkan sebelum melamar bagian ini. Salah satu modal yang harus kamu miliki adalah, perlunya skill.\u00a0<\/p>\n\n\n\n<p>Penasaran bukan, skill apa sih yang harus dimiliki? Adapun skill yang perlu dimiliki, yaitu memiliki skill interpersonal, memperhatikan secara detail, seorang <em>problem solving,<\/em> memiliki empati dan kepedulian dan menggunakan relationship sebagai management tools.\u00a0<\/p>\n\n\n\n<p>Apabila kamu merasa tidak memiliki beberapa skil yang disebutkan, disarankan untuk mencari yang sesuai dengan potensi bakat kamu. Kenapa demikian? Karena setiap langkah yang kamu kerjakan terasa lebih ringan dan menyenangkan. <\/p>\n\n\n\n<p>Baca juga: <a href=\"https:\/\/deepublishstore.com\/blog\/relationship-marketing\/\">Relationship Marketing: Tujuan, Contoh dan Pentingnya<\/a><\/p>\n\n\n\n<p>Atau mungkin kamu ingin mengasah skill baru? Tidak masalah. Kamu tetap bisa mencoba mendaftarkan bekerja di bagian ini. Semoga sedikit ulasan seputar perbedaan <em>customer service<\/em> dan <em>customer relation officer<\/em> ini bermanfaat. (Iruekkawa Elisa)<\/p>\n\n\n\n<div class=\"rekomproduk\">\n   <b><p>Rekomendasi Buku Customer<\/p><\/b>\n   <table>\n   <tbody><tr>\n      <td align=\"center\"><a href=\"https:\/\/deepublishstore.com\/shop\/buku-customer-value\/?utm_medium=product_ad&amp;utm_source=seo&amp;utm_campaign=rekomenasibuku\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/deepublishstore.com\/wp-content\/uploads\/2017\/08\/Customer-value-dan-strategi-kepuasan-pelanggan-depan.jpg\n\n   \" height=\"200\" width=\"150\"><\/a>\n   &#8220;><\/a>\n      <\/td>\n   \n      <td align=\"center\"><a href=\"https:\/\/deepublishstore.com\/shop\/buku-customer-relationship\/?utm_medium=product_ad&amp;utm_source=seo&amp;utm_campaign=rekomenasibuku\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/deepublishstore.com\/wp-content\/uploads\/2023\/01\/CRM-3-200x267.png\n   \" height=\"200\" width=\"150\"><\/a>\n      <\/td>\n   \n      <td align=\"center\"><a href=\"https:\/\/deepublishstore.com\/shop\/buku-pengaruh-faktor\/?utm_medium=product_ad&amp;utm_source=seo&amp;utm_campaign=rekomenasibuku\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/deepublishstore.com\/wp-content\/uploads\/2022\/06\/Pengaruh-faktor-faktor-customer_Dewi-murtiningsih-70gr-Convert-Depan-300x400.jpg\n   \" height=\"200\" width=\"150\"><\/a>\n      <\/td>\n   <\/tr>\n   \n   \n   <tr align=\"center\">\n      <td><b><a href=\"https:\/\/deepublishstore.com\/shop\/buku-customer-value\/?utm_medium=product_ad&amp;utm_source=seo&amp;utm_campaign=rekomenasibuku\">Costumer Value Strategi Pemasaran<\/a><\/b><\/td>\n   \n      <td><b><a href=\"https:\/\/deepublishstore.com\/shop\/buku-customer-relationship\/?utm_medium=product_ad&amp;utm_source=seo&amp;utm_campaign=rekomenasibuku\">Customer Relationship Management (CRM)<\/a><\/b><\/td>\n   \n       <td><b><a href=\"https:\/\/deepublishstore.com\/shop\/buku-pengaruh-faktor\/?utm_medium=product_ad&amp;utm_source=seo&amp;utm_campaign=rekomenasibuku\">Customer Relationship Management<\/a><\/b><\/td>\n   <\/tr>\n   <\/tbody><\/table>\n   <\/div>\n","protected":false},"excerpt":{"rendered":"<p>Kamu pasti tidak asing dengan istilah customer service atau CS bukan? Terutama buat kamu bekerja di dunia marketing. Atau buat kamu yang suka bertanya tentang informasi tentang produk tertentu, biasanya kamu akan berhadapan dengan CS. Selain customer service, ada yang disebut dengan customer relation officer. Buat kamu yang masih bingung membedakan diantara keduanya, berikut ulasan &#8230; <a title=\"Perbedaan Customer Service Dan Customer Relation Officer\" class=\"read-more\" href=\"https:\/\/deepublishstore.com\/blog\/pojok-reseller\/perbedaan-customer-service-dan-customer-relation-officer\/\" aria-label=\"Baca selengkapnya tentang Perbedaan Customer Service Dan Customer Relation Officer\">Baca Selengkapnya<\/a><\/p>\n","protected":false},"author":3,"featured_media":90097,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[263],"tags":[1102],"class_list":["post-90096","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-pojok-reseller","tag-customer"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Perbedaan Customer Service Dan Customer Relation Officer - Deepublish 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