The Art Of Hospitality Communication From Bas...

Synopsis The Art Of Hospitality Communication From Basic to Best Practices Book

The Art Of Hospitality Communication From Basic to Best Practices Book

The Art of Hospitality Communication from Basic to Best Practices explores the multifaceted world of communication within the hospitality industry. Divided into six chapters, this book emphasizes the significance of effective communication as the backbone of the service industry. From the front office to the kitchen, from customer service representatives to upper management, the role of clear, effective communication is dissected and examine. Attention is given to various forms of communication, including verbal, non-verbal, and written. The importance of active listening, empathy, and cultural sensitivity is highlighted, as these skills are deemed essential for anyone aspiring to excel in this industry. Special focus is also placed on handling complaints and special requests, as these are moments that can make or break the customer experience. Practical applications of these principles are demonstrated through real-world examples, case studies, and exercises. May this book serve as a valuable resource for both newcomers to the industry and seasoned professionals looking to refine their communication skills.

Table contens Book of The Art Of Hospitality Communication From Basic to Best Practices:

• Introduction to Hospitality
• Initiating Conversations
• Offer and Inquiry Conversations
• Handling Complaints
• Front Office Services
• Telephone Conversations

Book Specifications
Field of Science : Bahasa
Author : Ni Putu Oka Agustini dan Luh Nyoman Tri Lilasari
Page : viii, 121 pages, Uk.: 15.5×23 cm
ISBN : 978-634-01-0972-6
Year : 2025

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