Deskripsi

Sinopsis English For Front Desk Agents Book

Book of Clinical Cases In The Gastroenterohepatology: Integrating Research Into Learning

This book is designed to help students majoring in hospitality particularly hotel front office staff improve their English language skills and communicate more effectively with guests. This book consists of fifteen units: Unit 1 Greetings and Welcoming Guests; Unit 2 Describing Hotel Types; Unit 3 Describing Room Types; Unit 4 Describing Hotel Facilities and Services; Unit 5 Giving hotel information; Unit 6 Handling Room Reservation Via Telephone; Unit 7 Handling Room Reservation Via E-mail; Unit 8 Handling Amendment Reservation; Unit 9 Handling Cancellation Reservation; Unit 10 Handling Check with for Walk-in Guests; Unit 11 Handling Check in with Guaranteed Reservation; Unit 12 Handling Group Check in; Unit 13 Giving Direction Inside and Outside Hotel; Unit 14 Handling Complaints; Unit 15 Handling Check Out. These units cover social practices performed by the hotel front office, which are derived from the results of needs analysis.

Table contens Book of English For Front Desk Agents:

Greetings and Welcoming Guest
Describing Hotel Types
Describing Room Types
Describing Hotel Facilities and Service
Giving Hotel Information
Handling Room Reservation Via Telephone
Handling Room Reservation Via E-mail
Handling Amendment Reservation
Handling Cancellation Reservation
Handling Check with for Walk-in Guests
Handling Check in with Guaranteed Reservation
Handling Group Check in
Giving Direction Inside and Outside Hotel
Handling Complaints
Handling Check Out

Book Specifications
Field of Science : English
Author : Ni Putu Era Marsakawati, Nyoman Dini Andiani, Rima Andriani Sari
Page : vi, 189 pages, Size.: 15.5×23 cm
ISBN : 978-634-01-1609-0
Year : 2025

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